When a ticket is created in a connected tracker, classify it, check whether it has enough detail to act on, assess priority, apply labels, set a sensible status, and post a triage comment with routing guidance.
- Identifier
ticket-triage- Version
- 1.0.0
- Steps
- 2
- Triggers
- 1
- triage
- tickets
- routing
- hygiene
- automated
When it runs
ticket.created- Settle delay
- 10s after the event
The pipeline
The graph below is the one the workflow opens with in the builder — same steps, same layout, drawn on the same canvas. The run playing through it is a simulation; the branches and conditions are real.
- 01Ticket Created
triggerThe event that starts the run.
- 02Triage Ticket
agent.runOne agent works the task with its toolkit.
The agent
Ticket Triager
- Base type
- Senior Developer
- Temperature
- 0.2
- Max iterations
- 15
- Tools
- 3
Tickets · 3
read_ticketRead Ticket · readupdate_ticketUpdate Ticket · writeadd_comment_to_ticketAdd Comment to Ticket · write
Related playbooks
Issue Triage
Labels new issues as bug, feature, question, docs, or task and checks for missing info.
Blocked Ticket Escalator
Tracks tickets that move to a blocked status and escalates with status updates at 3 days and to the board owner at 7 days.
Break Down Ticket
Decomposes a labeled ticket into a concrete set of proposed sub-tasks.