Planning playbook
Ticket Triage
Classifies new tracker tickets, checks they are actionable, and routes them.
When a ticket is created in a connected tracker, classify it, check whether it has enough detail to act on, assess priority, apply labels, set a sensible status, and post a triage comment with routing guidance.
- Identifier
ticket-triage- Version
- 1.0.0
- Steps
- 2
- Triggers
- 1
- triage
- tickets
- routing
- hygiene
- automated
When it runs
Ticket
ticket.created- Settle delay
- 10s after the event
The pipeline
The graph below is the one the workflow opens with in the builder, same steps, same layout, drawn on the same canvas. The run playing through it is a simulation; the branches and conditions are real.
- 01Ticket Created
triggerThe event that starts the run.
- 02Triage Ticket
agent.runOne agent works the task with its toolkit.
The agent
Ticket Triager
- Base type
- Senior Developer
- Temperature
- 0.2
- Max iterations
- 15
- Tools
- 3
Tickets · 3
read_ticketRead Ticket · readupdate_ticketUpdate Ticket · writeadd_comment_to_ticketAdd Comment to Ticket · write
Related playbooks
Issue TriageLabels new issues as bug, feature, question, docs, or task and checks for missing info.Blocked Ticket EscalatorTracks tickets that move to a blocked status and escalates with status updates at 3 days and to the board owner at 7 days.Break Down TicketDecomposes a labeled ticket into a concrete set of proposed sub-tasks.