Terms of Service

These Terms of Service (the "Terms") form a binding agreement between Pactify Pty Ltd ("e-volv", "we", "us") and the individual or entity that creates an account or uses the e-volv platform, the documentation, and any related websites and APIs (together, the "Service").

By creating an account, clicking to accept, or using the Service you agree to these Terms. If you are agreeing on behalf of a company or other organisation, you represent that you have authority to bind it, and "you" means that organisation. If you do not agree, do not use the Service.

If you and we have signed a separate written agreement covering the Service, that agreement governs and controls wherever it conflicts with these Terms.

• Workspace - the isolation boundary in the Service. Members, connected repositories, secrets, agents, executions and audit history belong to exactly one workspace and are not visible from another.
• Member - a person you invite into a workspace. A member consumes a seat on per-seat plans.
• Customer Data - everything you or your members submit to or generate in the Service: workflows, agents, prompts, repository content retrieved through your integrations, execution records, and the credentials you store in the vault.
• Output - content produced by an agent run, including code, review comments, tickets, and summaries.
• Connected Service - a third-party system you authorise the Service to reach, such as GitHub, GitLab, Bitbucket, Azure DevOps, Jira, Linear, ClickUp, or a model provider.
• Execution - one run of a workflow. An AI run is one agent invocation against a model.

e-volv is a control plane for the software development lifecycle. You define workflows, connect git and ticket providers, configure agents, and the Service runs those workflows in response to the triggers you set and records what happened.

The Service acts on your instruction. Workflows you publish will make changes in your Connected Services - opening pull requests, posting review comments, creating and transitioning tickets, and running CI jobs - under the credentials you supply. You are responsible for what your workflows do.

We may improve, change, or discontinue features. Where a change materially reduces the functionality of a paid plan we will give reasonable prior notice by email or in the Service.

You must be at least 16 years old and provide accurate registration details. Authentication is handled by our identity provider; you are responsible for safeguarding access to your account and for all activity that occurs under it.

A workspace owner controls who is a member, what integrations are connected, and what workflows may run. Workspace owners and administrators can see execution history and audit events for their workspace, including actions taken by other members.

Tell us promptly at security@e-volv.io if you believe an account, an API credential, or a stored secret has been compromised.

Paid plans are sold on a subscription and billed in advance through our payment processor, Stripe. We do not receive or store your full card details.

• Per-seat plans are charged per member of your workspaces, monthly or annually. Adding a member during a billing period is prorated.
• Studio is charged per client workspace, monthly or annually, with unlimited seats. You choose the number of workspaces at checkout and can change that count at any time. Creating a workspace in the product does not by itself change what you pay; changing your subscribed workspace count does.
• Free plans carry no fee and no payment commitment, and may be limited or discontinued at any time.

Fees are stated exclusive of taxes. You are responsible for any sales, use, VAT, GST or similar taxes, other than taxes on our income. Prices are in US dollars unless stated otherwise at checkout.

Subscriptions renew automatically for the same term until cancelled. We may change prices for a renewal term on at least 30 days notice before that term begins; continued use after the new price takes effect is acceptance of it.

If a payment fails we may retry it and, after notice, suspend paid features until the balance is settled.

Trials

Where a plan offers a free trial, your payment method is authorised at checkout and you are not charged until the trial ends. Cancel before the trial ends and no charge is taken. Plans that do not advertise a trial are billed immediately.

Cancellation

You can cancel at any time from the billing portal. Cancellation stops the next renewal; your plan stays active until the end of the period you have already paid for, after which the workspace reverts to the free plan limits.

Refunds

If you are not satisfied, contact support@e-volv.io within 14 days of a payment and we will refund it. Outside that window, fees are non-refundable except where a refund is required by law. Nothing here limits any statutory consumer guarantee that cannot be excluded.

Each plan carries limits - workspaces, agents, members, executions per month, and a monthly allowance of AI runs on models we supply. Those limits are enforced by the Service, and a request that would exceed one is refused rather than billed as an overage.

You may instead register your own model provider credentials. When you do, the included-run allowance no longer applies to those models, you pay your provider directly for tokens, and we do not cap your AI runs.

Workspaces can set their own token and spend budgets with warning and hard thresholds. A hard threshold blocks further agent runs until the budget is raised or the period resets. Budgets are your control, not a guarantee of spend on any provider you bill directly.

You may not circumvent limits by creating multiple accounts, sharing one seat between people, or reselling access except under a plan that expressly permits managing workspaces on behalf of clients.

You own your Customer Data. We claim no ownership of your code, repositories, tickets, prompts, or the workflows you build.

You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display and process Customer Data solely to operate, secure and support the Service for you - including sending prompt content to the model provider you have configured. That licence ends when the data is deleted, except for backups that expire on their ordinary cycle.

You represent that you have the rights necessary to submit Customer Data and to authorise us to process it, and that doing so does not violate any law or third-party right.

We do not use your Customer Data to train our own models. Where a model provider offers a setting that excludes submitted content from training, we use it for the models we supply; if you bring your own provider credentials, that provider’s terms and settings govern.

As between you and us, you own the Output produced from your Customer Data, to the extent it is capable of being owned. Output is generated by statistical models and may be wrong, incomplete, insecure, or similar to output generated for someone else.

You are responsible for reviewing Output before it is merged, deployed, published, or relied on. Do not use the Service as the sole control over a change to a production system, and do not use it where an inaccurate Output could cause injury, loss of life, or comparable harm.

Model availability, pricing, and behaviour are set by the providers. We may change which models we supply on a plan, and a provider may deprecate a model with little notice.

Connecting a third-party service means authorising the Service to act in it as you, within the scopes you grant. Your use of that service remains subject to its own terms, and we are not responsible for it, for its availability, or for what it does with data you send it.

Secrets and provider credentials you store are encrypted at rest. Grant the narrowest scopes that let your workflows work, and revoke them in the provider when you stop using the Service.

You must not configure the Service to abuse a Connected Service - exceeding its rate limits, evading its access controls, or violating its terms.

You agree not to, and not to permit anyone else to:

• break any applicable law or infringe any third-party right;
• attempt to gain unauthorised access to the Service, another customer’s workspace, or any system or data;
• probe, scan, load-test or penetration-test the Service without our prior written consent;
• interfere with the integrity or performance of the Service, including by circumventing plan limits, budgets, or rate limits;
• reverse engineer or copy the Service except to the extent that restriction is unenforceable by law;
• use the Service to generate or distribute malware, spam, or content that is unlawful, harassing, or that facilitates unauthorised intrusion into systems you do not control;
• submit personal data of a category you are not permitted to share, or data subject to regulatory regimes we have not agreed in writing to support;
• resell, sublicense, or provide the Service to a third party except under a plan that expressly allows managing workspaces on their behalf.

Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and disclose it only to people who need it and are bound by comparable obligations.

This does not apply to information that is public through no fault of the receiving party, was already known to it, or is independently developed. A party may disclose confidential information where compelled by law, giving the other party notice where legally permitted.

We maintain technical and organisational measures appropriate to the Service, including encryption of stored secrets, encrypted transport, access controls, and audit logging. Our Privacy Policy describes what we collect and why, and forms part of these Terms.

Where we process personal data on your behalf as a processor, we do so on your documented instructions. Customers who need a data processing agreement can request one at privacy@e-volv.io.

The Service - its software, models of workflow execution, playbook templates we publish, design, and documentation - belongs to us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, and nothing more.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation to you. We may identify you as a customer using your name and logo only with your prior consent.

Some features and products are listed in the Service or on our website before they can be bought. Anything marked as coming soon, preview, or beta is not generally available, cannot be purchased today, and is offered - if at all - without any service commitment.

Preview features may change or be withdrawn at any time, may not be supported, and should not be relied on in production. Nothing on our website or in a roadmap is a promise to deliver a feature.

We may suspend your access, a workspace, or a specific workflow with notice where practical, and without it where not, if we reasonably believe there is a security risk, a breach of these Terms, unlawful use, a threat to the Service or other customers, or an unpaid balance after notice. We will restore access once the cause is resolved.

These Terms run for as long as you use the Service. You may stop and delete your account at any time. We may terminate for material breach that is not cured within 30 days of notice, or immediately for unlawful use.

On termination your right to use the Service ends. You can export your data before you terminate, and for 30 days afterwards we will make a reasonable effort to provide a copy on request. After that period we delete or anonymise Customer Data on the schedule in the Privacy Policy.

Sections on Customer Data ownership, confidentiality, our intellectual property, disclaimers, indemnification, limitation of liability, and governing law survive termination.

We warrant that we will provide the Service with reasonable skill and care. Except for that warranty:

Some jurisdictions do not allow the exclusion of certain warranties or consumer guarantees. Where that is so, the exclusions above apply only to the extent permitted, and our liability for breach of a guarantee that cannot be excluded is limited, at our option, to resupplying the Service or paying the cost of having it resupplied.

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms, your use of Output, or actions your workflows take in your Connected Services.

We will defend and indemnify you against a third-party claim that the Service as provided by us infringes that party’s intellectual property rights, excluding claims arising from Customer Data, Output, modifications not made by us, or use in combination with anything we did not supply.

In each case the indemnified party must give prompt notice, allow the other to control the defence, and provide reasonable cooperation.

These limits do not apply to your payment obligations, to either party’s indemnification obligations, or to liability that cannot be limited by law.

Neither party is liable for a delay or failure caused by events beyond its reasonable control, including outages at a hosting, model, or payment provider, network failures, natural events, and acts of government. Payment obligations are not excused.

We may update these Terms. For material changes we will give reasonable notice - by email to the account address, or in the Service - before they take effect, and update the effective date at the top of this page. Continued use after that date is acceptance. If you do not accept a change, stop using the Service and cancel; if you have prepaid for a term, we will refund the unused portion.

These Terms, the Privacy Policy, and any order or plan you purchase are the entire agreement between us on this subject and replace any prior understanding. If a provision is held unenforceable, the rest stays in force. A failure to enforce a right is not a waiver of it.

You may not assign these Terms without our written consent, except to a successor of your business. We may assign to an affiliate or in connection with a merger or sale of assets.

Notices to you go to your account email address; notices to us go to legal@e-volv.io. Nothing here creates a partnership, agency, or employment relationship, and there are no third-party beneficiaries.

You represent that you are not subject to sanctions or located in an embargoed jurisdiction, and you agree to comply with applicable export control laws.

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law rules. The courts of New South Wales, Australia have exclusive jurisdiction, and each party submits to that jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

Before filing, each party will try in good faith to resolve the dispute by raising it in writing and allowing 30 days for a response. Either party may seek injunctive relief at any time to protect its intellectual property or confidential information.

Pactify Pty Ltd, operator of e-volv.

• Contract and legal questions - legal@e-volv.io
• Billing, plans and refunds - support@e-volv.io
• Security reports - security@e-volv.io