Alert to Ticket Enrichment

Takes a raw observability alert (fired manually by an operator or by webhook), and turns it into an actionable ticket before a human reads it. Parses the alert for service, metric, and threshold; clones the service repository; locates the code that emits or governs the alerting condition; retrieves recent deploys and commits touching that path; checks whether the same alert has fired before and what resolved it; and files a ticket that opens with a hypothesis rather than a metric name.

Identifier

alert-to-ticket-enrichment

Version

1.0.1

Steps

4

Triggers

1

• alert
• observability
• ticket
• enrichment
• incident
• on-call

When it runs

The pipeline

The graph below is the one the workflow opens with in the builder, same steps, same layout, drawn on the same canvas. The run playing through it is a simulation; the branches and conditions are real.

1. 01
   Manual Alert Firedtrigger

   The event that starts the run.

2. 02
   Clone Service Repository ⚠️ SET YOUR REPOgit.clone

   Shallow-clones the repository at the right ref.

3. 03
   Enrich Alert into Ticketagent.run

   One agent works the task with its toolkit.

4. 04
   Create Enriched Ticketticket.create

   Opens a ticket on the connected tracker.

The agent

Alert Enrichment Agent

Base type

Senior Developer

Temperature

0.2

Max iterations

35

Tools

7